IT Support for Law Firms

IT is becoming increasingly important within the legal industry, with many law firms embracing new technologies and adapting them as part of their everyday working life, to assist in meeting their business goals. The ability to work remotely is becoming ever more popular, however, this of course introduces new issues with data protection, as well as security and compliance that come with new technology solutions. IT support is a service which every law firm will require at some point, which is why Legal Practice Support (LPS) provide cost effective IT support for law firms.

At LPS we offer a variety of managed IT services to SMEs which can be scaled and tailored specifically to your business operations unique needs.

There are many IT management solutions which we can provide for legal firms, all of which we can perform remotely, including:

Assistance with printing issues.
Login/ Password issues (with admin access to your server)
Software Installations.
Setting up new users (with access to your server)
Setting up backups to assist in disaster recovery if you ever encounter issues with data loss.
Configuring firewalls/ switches to ensure security of your IT systems by blocking unauthorised access to your network.

Having been active in the Legal IT industry for over seven years, we have invaluable experience managing IT systems for firms as small as 30 people all the way up to enterprise clients with over 300. Furthermore, we are accustomed to working with multiple other stakeholders to resolve any IT problems that might arise.

IT Support Services

Remote Service Desk Support

Our Service Desk team are highly capable from a technical perspective and are also schooled in the softer side of service delivery being accessible Monday to Friday 9am – 5:00pm.

Response Times

As a standard we offer a 4-hour on-site response time for a server failure and an 8-hour response time for workstation failures.

Proactive Network Management

We install specialist software to monitor your network in real-time helping identify any issues before they happen. This helps minimise the risk of any critical incidents that could impact your business operation.

Managed Backups

We will oversee any backup solution you have in place or recommend a solution if none currently exists, ensuring that if the worst happens and you experience a loss of data or a server failure you will have up-to-date backups ready to restore minimising any potential data loss.

Third-party Supplier Interaction

More often than not an IT issue might arise that involves more than one piece of software or hardware. In these instances, and where the software or hardware is not our direct responsibility we will collaborate with the relevant 3rd party who is responsible so you don’t have to.

Managed Updates

We unsure that all of your core system updates are implemented out of working hours so that you don’t have to worry about any downtime. Furthermore, we provide a full rollback service in the event that an update to your core services impacts a 3rd party software application

Consultancy

In addition to a support desk we offer initial free of charge consultations should you be looking for a new IT solution to a problem. During which we can help identify the issue and what steps might be taken to remedy it whether by purchasing new software / hardware or tightening up existing systems.

Price Match Promise

At LPS we not only pride ourselves in offering the best bespoke IT services for your business but also to price match your existing support contract. So, if you can supply us with proof of your existing contract prices, we guarantee we will offer you a better deal.

Our IT Director is James Denby who has experience in working with leading technology solutions within the legal sector. He can be contacted via email at james.denby@legalpracticesupport.co.uk.

We also offer Proclaim development solution and legal costs services.

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Satisfied Client Stories

“Since we first began utilising the services of Legal Practice Support we have seen a dramatic improvement in the capabilities of our Proclaim System. The system has seen substantial enhancements with regards to automation, tasks that previously could take staff hours can now be completed within minutes.”

Mark Brierley, Director at Beacon Law

“Prior to their (Legal Practice Support) involvement we had little to no reporting and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners case progression and their performance amongst other things.”

Hunter Price Khan Director: Mr L Ali

“We have had the out of the box Proclaim system for many years and whilst we were content with its performance it wasn’t until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows.”

Clarity Solicitors: Yasar Ali

Need advice for IT Support?

We are confident that your Law Firm can benefit from our experience and knowledge, please get in touch with any questions.

If you would like to speak with someone directly

Call Us On

01204 930234