IT Support
At Legal Practice Support (LPS) we offer a variety of managed IT services to SMEs which can be scaled and tailored specifically to your businesses unique needs. At LPS we recognise that no business is the same and as a result we try to provide our clients with a solution that’s right for them, helping ensure that your IT Support is topnotch.
Having been active in the Legal IT industry for over seven years, we have invaluable experience managing IT systems for firms as small as 30 people all the way up to enterprise clients with over 300. Furthermore, we are accustomed to working with multiple other stakeholders to resolve any IT problems that might arise.
Why Choose Us
SME Law Frims
Legal Practice Support (LPS) provides those services to SME law firms that help them grow, and quickly, that typically aren’t financially viable to bring in-house to begin with.
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Our marketing, case management development and legal costs expertise are all interlinked, making sure that we support the growth of your law firm from start to finish.
Unique
We are a unique combination of services that cannot be found elsewhere, as a result of which our level of expertise and collaboration is well beyond any other legal support business on the market.
IT Support Services
Remote Service Desk Support
Our Service Desk team are highly capable from a technical perspective and are also schooled in the softer side of service delivery being accessible Monday to Friday 9am – 5:00pm.
Response Times
This removes the hassle of instructing your draftsman, the bulkiness in transporting files, and the wAs a standard we offer a 4-hour on-site response time for a server failure and an 8-hour response time for workstation failures. Furthermore, we offer 30-minute response time to remote issues so help is never too far away.
Proactive Network Management
We install specialist software to monitor your network in real-time helping identify any issues before they happen. This helps minimise the risk of any critical incidents that could impact your business operation.
Managed Backups
We will oversee any backup solution you have in place or recommend a solution if none currently exists, ensuring that if the worst happens and you experience a loss of data or a server failure you will have up-to-date backups ready to restore minimising any potential data loss.
Third-party Supplier Interaction
More often than not an IT issue might arise that involves more than one piece of software or hardware. In these instances, and where the software or hardware is not our direct responsibility we will collaborate with the relevant 3rd party who is responsible so you don’t have to.
Managed Updates
We unsure that all of your core system updates are implemented out of working hours so that you don’t have to worry about any downtime. Furthermore, we provide a full rollback service in the event that an update to your core services impacts a 3rd party software application
Consultancy
In addition to a support desk we offer initial free of charge consultations should you be looking for a new IT solution to a problem. During which we can help identify the issue and what steps might be taken to remedy it whether by purchasing new software / hardware or tightening up existing systems.
Price Match Promise
At LPS we not only pride ourselves in offering the best bespoke IT services for your business but also to price match your existing support contract. So if you can supply us with proof of your existing contract prices we guarantee we will offer you a better deal.
Find Out How We Can Help Grow Your Practice
Satisfied Client Stories
“Since we first began utilising the services of Legal Practice Support we have seen a dramatic improvement in the capabilities of our Proclaim System. The system has seen substantial enhancements with regards to automation, tasks that previously could take staff hours can now be completed within minutes.”
Mark Brierley, Director at Beacon Law
“Prior to their (Legal Practice Support) involvement we had little to no reporting and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners case progression and their performance amongst other things.”
Hunter Price Khan Director: Mr L Ali
“We have had the out of the box Proclaim system for many years and whilst we were content with its performance it wasn’t until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows.”
Clarity Solicitors: Yasar Ali
Need advice for IT Support?
We are confident that your Law Firm can benefit from our experience and knowledge, please get in touch with any questions.
If you would like to speak with someone directly
Call Us On
01204 397302