If you work in a law firm, there’s a good chance Proclaim case management software is already part of your day-to-day. It’s one of the most established case management systems used across the legal practice sector, particularly amongst personal injury and litigation-focused firms. But if you’re evaluating systems, or simply wondering whether your firm is getting the most out of what you already have, it’s worth understanding how Proclaim case management compares to the alternatives on the market.

What Is Proclaim Case Management Software?

Proclaim case management software, developed by Eclipse Legal Systems, is a comprehensive system designed to help law firms manage cases, documents, billing, and compliance from a single platform. It’s used by firms of all sizes, but particularly suits practices that need a high degree of structure around case workflows, such as personal injury, conveyancing, and clinical negligence teams.

Unlike some newer cloud-based platforms that prioritise simplicity, Proclaim has built its reputation on depth and configurability. For firms with established processes, this depth can be a major advantage, but it does mean the system is often only as good as the way it’s been set up.

How Proclaim Compares to Other Case Management Systems

When firms compare Proclaim against other popular platforms, a few key differences tend to stand out.

Configurability vs simplicity

Many newer entrants to the legal practice software market are built around ease of use, straight out of the box. They’re often quicker to onboard, but can be more rigid once a firm’s processes become more complex. Proclaim, by contrast, is built to be moulded around a firm’s existing workflows. This means it can handle highly specific processes for different departments, but it also means the out-of-the-box experience may need some work before it truly fits.

Depth of functionality

Proclaim case management covers case handling, accounts, document management, and reporting within one system, reducing the need for multiple disconnected tools. Some competitors split these functions across separate modules or third-party add-ons, which can create extra cost and integration headaches further down the line.

Integration potential

One area where Proclaim consistently performs well is its ability to connect with third-party tools, from e-signature providers to medical reporting agencies and Power BI dashboards. Firms that invest in developing these integrations often find that their system becomes significantly more capable than the standard install. We’ve covered some examples of this in more detail in our article on how Proclaim integrations can enhance efficiency.

Support and development ecosystem

Because Proclaim has been established for a long time, there’s a mature ecosystem of developers, consultants, and support providers (including us) who specialise in tailoring the system. This isn’t always the case with newer platforms, where firms can find themselves more reliant on the software provider directly for changes.

Where Proclaim Has the Edge

For firms with established or complex workflows, Proclaims flexibility is often its biggest strength. Case managers and fee earners working across different departments can have processes built specifically around how they actually work, rather than adapting their work to fit the software.

This is particularly valuable in personal injury and similar high-volume case types, where small efficiency gains across a large caseload can add up to a significant amount of time saved. Firms that have invested in workflow automation, custom reporting, or integration work often find that Proclaim case management software ends up being far more capable than they initially expected.

Why Some Firms Consider Switching (And What to Think About First)

It’s common for firms to start looking at alternatives when they feel their current system is holding them back; perhaps reporting is clunky, certain processes feel manual, or the system “just feels old.”

In many cases, though, what looks like a limitation of Proclaim itself is actually a limitation of how the system has been configured. A system that was set up years ago, without ongoing development, can understandably feel dated compared to newer platforms. Before committing to the cost, time, and risk of a full system migration, it’s worth asking whether those same improvements could be achieved within Proclaim through targeted development of workflow optimisation.

Making the Most of Proclaim Case Management

Whether you’re comparing Proclaim against other systems or simply want to improve what you already have, the key question isn’t just “which system is best” but “is the system being used to its full potential” Proclaim case management system has the depth to support complete legal practice operations, but realising that potential usually depends on ongoing development and configuration tailored to how your firm actually works.

If you’d like to talk through how your current Proclaim setup compares to what’s possible, or explore whether development could solve the issues you’re considering a switch for, get in touch with our team by filling out the enquiry form below, or email us at enquiries@legalpracticesupport.co.uk, and a member of our team will aim to respond on the same working day.

Frequently Asked Questions

Is Proclaim case management software good for personal injury firms?

Yes, Proclaim is widely used by personal injury firms thanks to its ability to handle high volumes of similar cases through structured workflows. With the right configuration, repetitive tasks across a large caseload can be automated, freeing up fee earners to focus on higher-value work.

Can Proclaim be customised to fit my firm’s existing workflows?

Yes. One of Proclaim’s key strengths is its configurability. Rather than forcing case managers and fee earners to adapt to rigid out-of-the-box processes, the system can be developed to mirror how your firm actually works day-to-day, from case progression rules through to reporting and accounts.

What’s the difference between Proclaim and other case management systems like LEAP?

The main differences tend to come down to configurability versus simplicity. Newer platforms like LEAP are often quicker to set up and easier to use immediately, but can be more limited once a firm’s processes become more complex. Proclaim case management systems offer greater depth and flexibility, particularly for firms with established or department-specific workflows, though it typically benefits from ongoing development to get the most out of it.

Do I need to switch systems if I’m unhappy with my current Proclaim setup?

Not necessarily. Many of the frustrations firms experience, such as clunky reporting or manual processes, are often the result of how the system was originally configured rather than a limitation of Proclaim itself. Before considering a full migration, it’s worth exploring whether targeted development or workflow optimisation could resolve these issues within your existing system.