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Proclaim Workflow Optimisation: Client Care & Communication
As the internet matures and legal services consumers become more adept at researching and selecting their chosen solicitors and legal providers, client care is becoming more important than ever. Twenty-four-seven communication with a client is critical to retaining their business, law firms need to have effective and efficient means of communicating, not only to its clients but its business partners as well.
Numerous studies have shown businesses that communicate well will almost invariably perform better than their competitors who do not. Effective proclaim development will ensure that you have a system which can not only facilitate such communication but allow your business to excel in doing so.
With the right proclaim development you can ensure that you have a system which guarantees you communicate promptly and effectively with clients and business associates. One of the many systems that could be developed within proclaim is a client care system that would enable the client to be contacted automatically throughout their case at key milestone.
This will ensure that clients are kept updated throughout the case, which not only ensures clients are happier and more informed, therefore reflecting well on the firm. But additionally a more informed client is less likely to pester their case handler requiring constant updates on their case.
This in turn allows for a fee earner to become more productive, as they can rely on proclaim automatically providing the client with a reliable update on case progression. Which instead means they can focus on progressing the client’s case to a successful conclusion quickly and efficiently.
Additionally, triggers can be automatically setup to notify third parties at key stages, need to ensure the engineer provides you with his report so you can get the client out of hire? No problem setup an automated email, fax, letter or SMS to remind them the day after the inspection. Medical Reports coming in late, not an issue send an email every few days after the appointment to the agency requesting the report until it arrives.
Again the automation can not only improve the speed in which you obtain the documentation by ensuring reminders are sent promptly but also it reduces administrative overheads on your fee earners. Allowing them more time to actually generate revenue.
The automation not only ensures that contact is being made regularly to all parties but ensures that the fixed documents conform to the character and ethos of the business. We at Legal Practice Support specialise in creating workflows that enhance your firm’s ability to automatically and effectively communicate with all your firm’s stakeholders.
Satisfied client stories
"Since we first began utilising the services of Legal Practice Support, we have seen a dramatic improvement in the capabilities of our Proclaim system. The system has seen substantial enhancements with regards to automation; tasks that previously could take staff hours, can now be completed within minutes."
"Prior to their (Legal Practice Support) involvement, we had little to no reporting; and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system, they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners' case progression and their performance amongst other things."
" We have had the out of the box Proclaim system for many years, and whilst we were content with its performance, it wasn't until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows."
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