At LPS we specialise in Legal IT and Proclaim Development solutions. Our goal is to ensure that by optimising your Proclaim System we can deliver real financial returns to your business.
Our Proclaim developers do this by improving your productivity through workflow optimisation, automation of tasks and documentation and by providing you with real time MI Reporting facilities so critical business decisions can be made with ease, and bottlenecks in processes can be addressed.
IT System Integration
Bulk Data Solutions
Satisfied Client Stories
“Prior to their (Legal Practice Support) involvement we had little to no reporting and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners case progression and their performance amongst other things.”
“We have had the out of the box Proclaim system for many years and whilst we were content with its performance it wasn’t until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows.”
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Frequently Asked Questions (FAQs)
Authority levels can be implemented to ensure that only certain staff members, such as management, to gain access to sensitive/confidential information contained within a case. To those without the relevant authority level, the relevant screen will not appear.
Additionally, password access can be attached to any specific file/documents to limit others gaining access to a confidential file/document contained on a case history.
We address this in our page here however, the simple answer is any data point stored within Proclaim can be reported upon. This can include dates, numbers, WIP which is far reaching. When a button is pressed on Proclaim, it will generate a data point that can also be reported upon. As such, this allows workflows to generate reports on the stages of cases held by file handlers and allows management to identify funnel points in the litigation process. Other reports can confirm the number of files held by each team member, to providing information on the WIP/billing/income generated, or how long cases are generally taking to conclude. The more your Proclaim system is developed, the more there is to report on, and the more that can be analysed to improve your processes/maximise efficiency.
Any document into which standardized data is required (names, addresses, dates, pro-forma information) can be automated in Proclaim. The most common example is letters and Court documents, which at the click of a button, can be generated containing all the relevant information required. These items can be even be auto-printed/emailed following generation, to reduce the administrative burden further and ensure documents are filed and served promptly. An excellent demonstration of this idea is the provision of any client care pack to a new customer, in which there will be standardized advice together with customized pro-forma documentation. To find out more, read our helpful article here.
Each case type follows a predominantly similar path in each case. These paths can be broken down into steps to create a workflow that each file handler must follow. During the course of any workflow, mandatory/automates steps can be inserted to ensure clients are updated at relevant junctures, to ensure key dates are recorded and adhered to, to incorporate any pro-forma documentation/letters, or to flag key issues to management. To find out more, click here.
Legal Practice Support work predominantly with SME law firms, and as such we ensure our pricing is flexible to ensure we assist in your company’s growth. For a price of less than hiring an in-house developer, Legal Practice Support can provide a full team-based Proclaim development support package for fixed priced retainers, variable dependant upon the timescale of the contract. One-off projects can be charged on an hourly rate basis. For a bespoke quote, please contact us for further information.