Over the past decade, client expectations have shifted significantly as online comparison tools and research platforms make it easier to choose providers of legal services. Modern clients expect regular updates, clarity, and communication that reflects the progress of their case. For any legal practice aiming to strengthen client satisfaction and retention, consistent communication is no longer optional; it is essential. Proclaim workflow optimisation supports this by enhancing the Proclaim Case Management System so firms can deliver timely, reliable updates with ease.

Enhancing Client Care Through Automated Communication

Well-designed proclaim development services allow firms to build automated communication workflows that keep clients and business partners informed at key moments. Each major milestone can trigger a relevant update, helping firms improve efficiency while maintaining a high, consistent level of service. Instead of relying on manual reminders or irregular messaging, automated processes create dependable touchpoints that support a smoother and more reassuring case handling experience.

When routine communication is automated, the time spent on repetitive updates is significantly reduced. This allows each fee earner to focus more fully on progressing cases, improving both productivity and outcomes. Clients benefit from timely, accurate updates without needing to chase information, which strengthens trust and reduces unnecessary contact. For the firm, reducing time spent on administrative work not only frees up capacity but enhances overall profitability.

Automation tasks can also support communication with third parties. In areas such as claims management, medical appointments, engineering reports and evidence gathering, automated triggers can send reminders, requests or confirmations as soon as they are required. This helps improve coordination, avoid delays and ensure consistency. Every automation document reflects the firm’s standards, tone and professionalism, giving all communication a unified and reliable voice.

Operational Benefits and Business Insight

Proclaim automation also enhances internal visibility. Automated reporting tools can generate valuable management information that highlights bottlenecks, outstanding actions and workflow trends. These insights help law firms make informed decisions, allocate resources more strategically and strengthen operational performance.

LPS works closely with firms to design workflows that deliver measurable improvements. By blending technical expertise with a deep understanding of how legal teams operate, we build communication systems that support stronger relationships, reduce friction and enhance day-to-day efficiency.

FAQs

What does workflow automation achieve for client care?
It ensures every client receives timely and consistent updates without relying on manual processes. This improves transparency, reduces uncertainty and strengthens the client experience throughout the case.

Can automated communication help fee earners work more effectively?
Yes. Automation reduces routine administrative work, allowing professionals to focus on progressing cases rather than managing repetitive messaging.

How does Proclaim support communication with third parties?
Triggers can automatically send reminders, requests and confirmations to agencies, experts or partners, helping prevent delays and improving coordination across all collaborators.

Why is automation useful for reporting?
Automated reporting delivers clear, up-to-date information, supporting more informed decision-making and more efficient resource allocation.

Contact Us Today

If your firm is looking to enhance communication, strengthen productivity and streamline the way you work, LPS is ready to help. We create tailored Proclaim workflow solutions designed to support your goals and deliver smoother processes for your clients, partners and teams. Whether you want to reduce administrative pressure, improve consistency or enhance communication across the lifecycle of a case, we are here to guide you.

Get in touch with LPS today to explore how we can help you unlock the full potential of your Proclaim system.