Law Firm Process Improvement with Proclaim

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In today’s fast-paced legal landscape, law firms are constantly seeking ways to enhance their operational efficiency and deliver legal services to their clients in an exceptional manner. One powerful tool that can greatly assist with law firm process improvement is the Proclaim case management system. This innovative software enables law firms to streamline their processes, manage projects effectively, and ultimately improve their overall performance.


The importance of process improvement in law firms


Law firms must improve processes to succeed in an industry where accuracy and speed are crucial for winning cases. With the ever-evolving demands of clients, legal professionals must constantly seek ways to improve efficiencies and deliver optimal legal services.


Initiating law firm process improvement


Starting a process improvement initiative in a law firm involves several key steps. One crucial aspect is project planning. This involves defining the scope of the project, setting clear objectives, and establishing a realistic timeline. A cross-functional team comprising members from various departments within the firm is usually assembled to ensure diverse perspectives and expertise are considered.

Process mapping and sigma projects


Process mapping is a foundational step in any law firm process improvement endeavour. It involves visually representing the current workflow, highlighting pain points, and identifying opportunities for enhancement. In conjunction with process mapping, law firms often employ Six Sigma projects – a set of techniques and tools for process improvement. This approach, characterised by its “measure, analyze, improve, and control” (MAIC) cycle, provides a systematic framework for achieving sustained improvements.


Leveraging the Proclaim case management system


The Proclaim case management system is a powerful tool for use in the law firm process improvement cycle. This comprehensive software offers a suite of features designed to enhance operational efficiency and deliver seamless legal services. Its integration capabilities enable easy collaboration among team members, ensuring everyone is on the same page throughout the lifecycle of a case.

The Proclaim Case Management System is a comprehensive software solution designed specifically for law firms. Its robust features and functionalities make it a powerful tool for improving various aspects of law firm processes. Here are some key ways in which Proclaim can enhance law firm operations:

  • Streamlined workflow management: Proclaim provides a centralised platform for managing cases, documents, and communications. It allows for easy tracking of case progress, deadlines, and important milestones. This streamlining of workflow reduces manual administrative tasks and ensures that nothing falls through the cracks.
  • Automated document generation: One of the significant time-saving features of Proclaim is its ability to automate the generation of legal documents. Templates can be created for commonly used documents, such as contracts, pleadings, and letters. This not only speeds up document creation but also helps maintain consistency and accuracy.
  • Integration capabilities: Proclaim can be seamlessly integrated with other software applications commonly used in law firms, such as accounting software, email clients, and Microsoft Office Suite. This integration minimises data entry duplication and facilitates smooth information flow across different systems.
  • Client communication and collaboration: The system facilitates effective communication with clients through various channels, including email, SMS, and online portals. It enables secure file sharing and collaboration, ensuring that clients are kept informed and engaged throughout the legal process.
  • Time and expense tracking: Proclaim includes features for tracking billable hours, expenses, and disbursements associated with a case. This ensures accurate and transparent billing, which is crucial for maintaining client trust and satisfaction.
  • Compliance and risk management: The system often includes features to help law firms stay compliant with legal regulations and manage potential risks. It can include features like conflict checks, compliance reporting, and security measures to protect sensitive client information.
  • Performance analytics and reporting: Proclaim provides tools for generating reports and analysing key performance indicators (KPIs). This allows law firms to gain valuable insights into their operations, enabling them to make informed decisions for further improvement.
  • Client Relationship Management (CRM): Proclaim can serve as a CRM system tailored for law firms. It helps in managing client information, tracking communications, and recording interactions. This helps in building and maintaining strong client relationships.
  • Customisation and scalability: Proclaim is highly customisable to meet the specific needs of different law firms. Whether a firm specialises in litigation, corporate law, or any other practice area, the system can be configured to align with their unique processes. Additionally, it can scale with the growth of the firm.

By leveraging these features, the Proclaim Case Management System empowers law firms to operate more efficiently, deliver higher quality legal services, and ultimately achieve greater success in their practice. It serves as a valuable tool in the pursuit of continuous process improvement within the legal industry.


Maximising efficiency with alternative fee arrangements


Incorporating alternative fee arrangements is another strategy law firms can implement to enhance their business processes. These arrangements, which deviate from the traditional hourly billing model, can lead to increased transparency and predictability in billing, ultimately improving client satisfaction.

Measuring the impact of legal process improvement


To ascertain the effectiveness of their process improvement initiatives, law firms must establish key performance indicators (KPIs) and regularly monitor their progress. These KPIs could include metrics such as case turnaround time, client satisfaction scores, and resource utilisation rates.


Sharing successes through blog posts


Law firms can demonstrate their dedication to getting better by sharing their achievements on blogs or other public platforms. Firms demonstrate their dedication to exceptional legal services and position themselves as industry leaders by presenting successful projects and positive outcomes. This helps establish their credibility and reputation in the legal field.


How can Legal Practice Support assist with law firm process improvement?


Legal Practice Support understand the importance of using law firm process improvement.

We offer a range of software solutions and development services to help improve law firm processes, productivity and profitability. We can develop your legal case management software to allow for automation and integrations. We can also assist by providing dashboards and KPI analytics.

We are skilled in developing and optimising your case management system to fit 100% with your business needs. If you would like to find out more about law firm software integration and how a Software Developer from the Legal Practice Support team could assist your firm, or to find out more about our software development agreements, please do not hesitate to contact us. 

Our development team can be contacted via e-mail at, or get in touch with us via Live Chat or the contact form below.


Satisfied client stories

"Since we first began utilising the services of Legal Practice Support, we have seen a dramatic improvement in the capabilities of our Proclaim system. The system has seen substantial enhancements with regards to automation; tasks that previously could take staff hours, can now be completed within minutes."

Mark Brierley

Director, Beacon Law

"Prior to their (Legal Practice Support) involvement, we had little to no reporting; and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system, they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners' case progression and their performance amongst other things."

Mr L Ali

Director, Hunter Price Khan

" We have had the out of the box Proclaim system for many years, and whilst we were content with its performance, it wasn't until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows."


Yasar Ali

Clarity Solicitors

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