August 2020

How to Improve Law Firm Profitability

Law firm profitability is essential for effective business development and growth. The legal market and legal service industry have faced many difficulties in the past decade with recent law reforms, fixed costs, Brexit, and Covid-19. The oncoming recession as a result of the 2020 Coronavirus pandemic is set to bring more financial hurdles to be faced by businesses of all shapes and sizes, including those in the legal industry.

When it comes to overcoming those financial hurdles, the bottom line is that effective law firm management and efficiency of legal operations is required for maximising your law practice profitability. We have set out some advice on how to improve law firm profitability to help you stay on top.

Management of Your Legal Costs

All legal departments must deal with the issue of managing and settling legal costs at the end of each case, regardless of their practice area. Effective management of legal costs will help to limit your overheads and maximise the profits received through legal costs following the settlement of a claim. But a mistake often made is that costs should only be considered on conclusion of a case. It is imperative that costs are considered from the outset of a case, ensuring the retainer is properly constructed, and success fee is calculated in a compliant manner with bespoke risk assessment, and setting appropriate hourly rates dependant upon the likely complexities/value of any claim/instruction.

Successful negotiation of legal costs, such as Solicitor’s hourly rates will help to ensure that you are obtaining maximum profit from each case. Using an experienced Costs Draftsman to assist you in drafting your Precedent H, Bill of Costs and Replies to Points of Dispute will significantly assist your firm in recovering the maximum amount of legal costs and disbursements. They can also assist you through the process of Detailed Assessment. Hard work in conducting a case can however, be undone by failure to properly manage costs from the outset (such as setting appropriate hourly rates, or to adequately budget costs).

The unsuccessful conclusion of a case is an inevitability for all law firms. Following such an outcome, the losing party is required to pay the winning party’s legal costs. Effective negotiation of the winning party’s Costs Budget and Bill of Costs will significantly assist in limiting your outgoings following a failed case, and ensuring adequate ATE protection in place is also imperative.

Working Digitally To Increase Law Firm Profitability

Going paperless can be a difficult transition; however, the benefits of working digitally are endless. A digital case management system will increase the efficiency of all staff by reducing the need for file handlers to rummage through mountains of paperwork to find particular documents. With all your documents in one place, this will free up the time of case handlers, allowing them to focus on more complex areas of litigation and settle cases more efficiently.

A reduction in paper files means that less storage space is required, freeing up areas in your office for additional staff, or allowing you to downsize your office, reducing your real estate costs.

How to Improve Law Firm Profitability Using the Right Case Management Software

Using a case management software which is specifically tailored to your law firm will vastly increase efficiency for your law firm. Proclaim case management software is excellent as it can be developed to meet the bespoke needs of your business.

With Proclaim, standard letter templates that integrate the information from a case can be developed, emails can be automated, and Court forms automatically completed. It can be seamlessly integrated with third party software. The opportunities for increasing efficiency and maximising law firm profitability are endless. With “In Case” your clients can remotely monitor the progress of their file whenever they like (you can customise everything they see) which helps to improve the client experience. Contact Legal Practice Support to find out how a Proclaim developer could assist your firm.

Set Up Proper Review Practices

Proper review practices when a file is being issued can assist in the reduction of wastage and wasted costs. With Court fees for issuing now going up to £10,000 for the highest value cases, the correct systems should be implemented to ensure cases are pleaded at the right amount. Using Proclaim, automation could be set up to inform a Manager if a case is being requested for issue, and for there to be an authorisation process to verify the quantum amount and merits of pursuing a claim.

Analysis Reports

Analysing data is an important task for all businesses to assist with increasing profitability. Proclaim software provides many analysis opportunities through the use of  MI reports. Staff performance, average monthly spends, financial reporting, and bottlenecks in processes can all be monitored and analysed through Proclaim analysis reports, which can also be automated. If you are interested in developing Proclaim to increase your firm’s efficiency, take a look at the Proclaim development pages on our website to see how a Proclaim developer can assist your firm.

Invest in Effective Marketing

Many modern law firms pay out thousands to Claims Management Companies (CMCs). The issue with using these companies is that firms are required to pay for each claim, even if they are unsuccessful, resulting in a high level of wastage. It also places reliance upon an external company out of your control. Having an effective law firm marketing strategy in place will increase awareness of your business, and reduce the necessity for the use of these expensive CMCs. Many law firms who invest in marketing see a considerable return on investment as clients are coming to them directly, instead of through the use of a CMC. Contact us today to find out more about our legal marketing services, such as SEO and Social Media Management.

Focus Your Workload

Diversification is always a positive to ensure numerous streams of income to any firm. However, spreading the work too thinly or focussing a disproportionate amount of efforts into a low-profitable area of revenue can diminish the overall profitability possibilities of your company. It can be beneficial to review your business focus on a regular basis, and if a certain market of work isn’t performing as it should, despite time and effort having been expended upon the same, it may be more beneficial to re-focus efforts of the staff onto more profitable areas of work. WIP can be preserved and recovered at 100% utilising specialist companies that outsource files to be run to a conclusion. This can be common in personal injury fields where Solicitors are looking to exit certain areas of the market, such as in Road Traffic Accidents.

How Can Legal Practice Support Assist?

LPS offer a range of services and advice on how to improve law firm profitability. The firms we assist experience a huge boost in profits and return on investment due to increased efficiency and reduced overheads. We currently offer legal costs assistance, Proclaim Development, IT Services, and Legal Marketing Services, as well as having significant contacts in the legal market to assist in any areas of interest.

Contact us today using one of our contact forms, email info@legalpracticesupport.co.uk or call us on 01204 930234.

Proclaim: The Benefits of Developing Your System

Eclipse Legal System’s Proclaim is one of the most effective and adaptable case management systems. It is not surprising that it is the most widely used software for Solicitors and legal professionals in the United Kingdom. The out-of-the-box software comes with many useful features; however, many firms are not utilising this software to its full potential. This means that many are missing out on many great benefits by not fully optimising and developing their system.

Vastly improved profitability and efficiency are two of the main benefits which result from the development and optimisation of Proclaim. Development can enable law firms to adapt to modern law reforms and helps them keep up with technological changes in the legal world.

How Can Proclaim be Developed?

•  Automation – Proclaim Process Automation can assist in improving productivity by cutting down on those repetitive and tedious admin processes. Automated tasks can increase the efficiency of file handlers by cutting down on tedious, robotic tasks. Thus, allowing them to focus on more complex tasks and settling cases more swiftly.
•  MI Reports – Management reports within the system allow in-depth data to be retrieved and analysed at any given time. Proclaim comes with numerous out-of-the-box management reports. However, many firms of Solicitors soon feel the need to develop their own bespoke reports to cover their unique business needs.
• Integration with IT Systems – Integration with third party systems is one of the most useful features which can be achieved through the development of the system. Proclaim can be seamlessly synchronised with many third-party systems, resulting in improved efficiency and increased profits.
• Workflow Optimisation – Productivity, client care, and compliance can all be improved through the use of workflow optimisation and task automation within the system.
• Bulk Data Solutions – The ability to import and export Proclaim data can greatly assist in productivity, efficiency and can prevent the risk of data loss.

How Can Legal Practice Support Assist?

Legal Practice Support are specialists in Proclaim Development solutions and Legal IT. We offer optimisation of your Proclaim system through the development of the software to ensure you are making the most of your system. Development of your system will vastly improve the productivity and efficiency of file handlers and will deliver real financial returns to your firm.

If you would like to discuss how a Proclaim Developer from the LPS team could assist your law firm, please contact us for further information. 

James Denby is Head of Proclaim Development at Legal Practice Support and oversees all projects to ensure work is completed to a high standard for all clients. As an experienced Proclaim Developer, James also maintains his own workload, consisting of complex development projects or high priority tasks. He can be contacted via e-mail at james.denby@legalpracticesupport.co.uk, or get in touch with us via Live Chat or the contact form, below.