Claims management technology – why choose proclaim?

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Claims management technology refers to software tools and systems designed to assist organisations in managing their claims processes more effectively and efficiently. These technologies typically automate and streamline many of the manual processes involved in claims management, including data entry, record-keeping, communication with claimants, and analysis of claims data.

One of the most popular claims management systems is Proclaim, which is most often used by professionals in the legal industry. This type of software is designed to help manage and organise cases, documents, and correspondence. Features of the Proclaim case management system include case tracking, document management, email management, calendaring, and billing and time tracking. The specific features and functionality of the Proclaim case management system can vary, but it is generally used to streamline and automate various aspects of the legal process.

Proclaim is the only claims management technology to be endorsed by the Law Society, emphasising its high-quality features. Utilising Proclaim to its full extent, having it developed by experts who can tailor it to your individual needs, will make your business more profitable and efficient.

Our team of Developers here at Legal Practice Support are highly experienced in many types of claims management processing and have assisted many clients to enable them to get the most out of their software.

Common features of claims management technology

Some common claims management software features include:

  1. Claims intake: Allows claims to be submitted electronically, reducing the need for manual data entry and paper-based processes.
  2. Claims tracking: Provides a centralised system for tracking the progress of each claim through the entire claims process, from initial submission to final resolution.
  3. Claims analysis: Provides data analytics tools to help identify trends and patterns in claims data, allowing organisations to identify potential issues and take proactive steps to address them.
  4. Communication tools: Provides tools for communicating with claimants, such as automated email and text message notifications, to keep them informed of the status of their claims.
  5. Integration with other systems: Integrates with other systems, such as billing and payment systems, to facilitate a more streamlined claims process.
  6. Artificial Intelligence: Claims management technology leverages AI algorithms to streamline and improve the claims process for both insurers and policyholders.

Overall, claims management technology can help organisations improve their claims handling processes, reduce costs, and provide better customer service to claimants.

Who uses claims management technology?

Claims management technology is used by a variety of organisations that process insurance claims, including insurance carriers, third-party administrators (TPAs), and self-insured companies. It can also be used by legal firms that handle claims-related cases.

Insurance companies use claims management technology to streamline their claims processing workflows, improve efficiency, and reduce costs. TPAs use the technology to manage claims on behalf of insurance companies, while self-insured companies use it to manage their own claims.

Claims management technology can also be used by healthcare organisations to manage medical claims, and by government agencies to manage claims related to disasters, accidents, or other events.

Overall, any organisation that processes a large volume of claims can benefit from using claims management technology to improve their operations and provide better service to their customers.

Why is claims management important?

Claims management is important because it ensures that claims are processed accurately, efficiently, and fairly. Claims are an integral part of the insurance industry and involve a significant amount of money, so it is essential to have a system in place to manage them effectively.

Here are some reasons why claims management is important:

  1. Customer experience: Claims management plays a crucial role in improved customer experience. A quick and fair claims settlement can help build trust and loyalty among customers, while a poor claims experience can result in customer dissatisfaction and loss of business.
  2. Risk management: Claims management enables insurance companies to identify potential risks and take steps to mitigate them. It can also help companies to detect fraud and prevent losses.
  3. Cost control: Effective claims management can help control costs by reducing fraudulent claims, identifying areas where losses can be reduced, and improving the efficiency of claims processing.
  4. Compliance: Claims management helps insurance companies to comply with regulatory requirements and ensure that claims are processed according to legal guidelines.
  5. Efficiency: Technology streamlines the claims process, automating repetitive tasks and reducing manual intervention. This efficiency leads to faster claims processing times, allowing insurers to settle claims more quickly and provide better service to policyholders.
  6. Competitive Advantage: Insurers that leverage advanced claims management technology gain a competitive edge in the marketplace. By delivering faster, more accurate, and more efficient claims processing, insurers can differentiate themselves from competitors, attract more customers, and retain existing policyholders.

Overall, claims management is important because it ensures that claims are handled efficiently and fairly, resulting in better customer satisfaction, reduced costs, and improved risk management.

Why choose Proclaim?

Proclaim is highly adaptable and can be used by professionals in a wide range of settings, though it is most commonly utilised in the legal sector. Other sectors which can effectively use Proclaim include, insurance and claims management, medical, government and commercial businesses.

There are many ways in which Proclaim can improve business processes as an insurance claims management software. It can organise and streamline processes to centralise case related information, allowing users to access all the information in one place. Proclaim also provides appropriate tools for creating and storing case related documents. To ensure a profitable business, Proclaim possesses billing and real time tracking features, allowing claims to be tracked and invoices generated.

By automating claims and streamlining many tasks, the Proclaim claims management technology can help users to be more productive and get more done in less time. Specific benefits of Proclaim will ultimately depend on the needs and goals of the individual/organisation using it.

The Proclaim case management system can be personalised and adapted by our team of experienced software developers to suit the unique needs of your business. Adapting the out of the box software to create a bespoke system tailored to your business will not only improve your business processes but also improve efficiency and productivity. The Proclaim Go mobile app also means fee earners can utilise the system anywhere in the world.

Some of the many ways our team of developers can adapt the Proclaim system to suit your needs include, integrations, reporting and advanced analytics, customisable interfaces, custom fields and tags and custom workflows.

How can LPS assist?

Our team of Proclaim developers are highly experienced in tailoring the software to suit our clients’ individual business needs. Adapting and tailoring your claims management technology will not only improve productivity in your business but it will ultimately increase profits due to the fact that many administrative aspects of your business can be automated into Proclaim, freeing up more of your time.

Legal Practice Support are specialists in Proclaim, other case management development solutions and Legal IT. We offer optimisation of your system through the development of the software to ensure you are making the most of your system.

Our team can provide a range of services to many types of professionals to help their firms become more efficient and more profitable. Our services include, Proclaim development/ Case management system development, MI reporting and KPI dashboardsIntegrations, Legal cost and Legal marketing.

If you would like to discuss how a Proclaim Developer from the LPS team could assist with the development of your Proclaim claims management system, please contact us for further information. We can be contacted via e-mail at, and a member of our team will be in touch as soon as possible.


Satisfied client stories

"Since we first began utilising the services of Legal Practice Support, we have seen a dramatic improvement in the capabilities of our Proclaim system. The system has seen substantial enhancements with regards to automation; tasks that previously could take staff hours, can now be completed within minutes."

Mark Brierley

Director, Beacon Law

"Prior to their (Legal Practice Support) involvement, we had little to no reporting; and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system, they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners' case progression and their performance amongst other things."

Mr L Ali

Director, Hunter Price Khan

" We have had the out of the box Proclaim system for many years, and whilst we were content with its performance, it wasn't until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows."


Yasar Ali

Clarity Solicitors

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