Proclaim

Web Service Integration

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Case Study

 

We recently assisted a law firm in developing their Proclaim case management system to help them save time in requesting ATE policies by implementing a Proclaim web service integration.

The Problem

A client was finding that requesting ATE policies was cumbersome and time consuming as they were having to manually login to a ATE providers website and manually enter all the requisite information referring back to their Proclaim case management system. This was also wasting time by duplicating data entry across two systems which, at times, also resulted in data entry errors being made when entering the data into the ATE providers web portal.

The Solution

It was decided that a web service integration needed to be made between Proclaim and the ATE providers website. However, to complicate matters, the ATE provider did not offer an API that could utilise SOAP or REST services to allow the integration, as would be the case in most integrations.

Consequently, a simpler but equally effective solution was required. Legal Practice Support were able to automatically generate a website URL within Proclaim that would contain all the information required by the ATE provider, and also login directly to their website by auto filling in the necessary information. As a result, the client was able to simply press a button on a screen within Proclaim that would launch the website and make the ATE policy request. Similar solutions were also implemented for ATE policy cancellations as well as providing the ATE company with case progress information such as when cases where to be litigated or settled.

The Benefit

The most immediate benefit was the removal of duplicating work as the client was no longer required to repeat the data entry process on both their Proclaim system, and the external ATE providers system. Now it was all entered into Proclaim once and then automatically passed over to the ATE Provider immediately.

A secondary benefit was that there was less prospect of human error as duplicate data entry was no longer required between the two system; which previously, on occasion, had resulted in erroneous data being provided to that ATE company.

How Can Legal Practice Support Assist?

Legal Practice Support are experts in Proclaim web service integrations. We are skilled in developing and optimising your Proclaim system to fit 100% with your business needs.

If you would like to find out more about Proclaim integration and how a Proclaim Developer from the Legal Practice Support team could assist your firm, please do not hesitate to contact us.

James Denby is Head of Proclaim Development at Legal Practice Support and oversees all projects to ensure work is completed to a high standard for all clients. As an experienced Proclaim Developer, James also maintains his own workload, consisting of complex development projects or high priority tasks. He can be contacted via e-mail at info@legalpracticesupport.co.uk, or get in touch with us via Live Chat.

Reviews

Satisfied client stories

"Since we first began utilising the services of Legal Practice Support, we have seen a dramatic improvement in the capabilities of our Proclaim system. The system has seen substantial enhancements with regards to automation; tasks that previously could take staff hours, can now be completed within minutes."

Mark Brierley

Director, Beacon Law

"Prior to their (Legal Practice Support) involvement, we had little to no reporting; and what we did have was generally manually accumulated data on spreadsheets. Since Legal Practice Support began enhancing our system, they have enabled us to receive key management information as and when required, which allows us to evaluate key areas of the business, as well as provide overviews of fee earners' case progression and their performance amongst other things."

Mr L Ali

Director, Hunter Price Khan

" We have had the out of the box Proclaim system for many years, and whilst we were content with its performance, it wasn't until we utilised the services of Legal Practice Support to help streamline and automate our workflows that we really saw its potential to save time and money by maximising the efficiency of our workflows."

 

Yasar Ali

Clarity Solicitors

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4 Bark Street East, Bolton, BL2 3PF

01204 930234

info@legalpracticesupport.co.uk

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