What is Eclipse Touchpoint?

Eclipse Touchpoint was developed by Eclipse legal Systems, who are responsible for the creation of the Proclaim case and practice management solution. It is a self-service and communication system which utilises real-time data from Eclipse’s core Proclaim case management system to provide a “device-independent, interactive experience” for legal service providers, their business partners and clients. Eclipse have released an online system (TouchPoint+ system) as well as an app which both provide a range of useful functions for solicitors and their clients.

Why is Eclipse Touchpoint useful for Clients?

Eclipse Touchpoint provides clients with a large amount of real-time information which can be accessed at any time by clients. Clients have secure access to relevant data about their case using the “FileView” function. This keeps the client up to date on the progress of their case and reduces the need for them to call requesting an update.

Client’s can remain informed about their file via a document viewer which allows them to see relevant word, excel, pdf and image files on their case. There is an integrated search capability which allows clients to view whichever data they wish to see in a streamlined and seamless manner.

Using the FileView interface, solicitors can make some Proclaim fields editable by the client which means clients can confirm all details on the file are accurate, for example, they may need to edit the spelling of names or update address details. Clients can even send messages to their file handler using this interface.

Why is Eclipse Touchpoint Useful for Law Firms?

With large caseloads, many fee earners are overburdened by an increasing workload. Client calls and e-mails with questions and update requests can often add to these workloads, increase stress in the workplace and increase the need for hiring more staff. As Eclipse Touchpoint reduces the need for client update requests, this will usually lighten the load for file handlers and means they can focus on progressing cases more efficiently.

Eclipse touchpoint allows law firms to manage the information, which is made available to clients, meaning they can display as much, or as little Proclaim information as the like to clients.

Touchpoint also has a SecureDocs function which allows information to be sent securely to clients. This function eliminates the risk of sending confidential and sensitive information to the wrong e-mail address as the intended recipient will already have the login details to view the document. Clients can add a digital signature to documents using this function and they can also be declined by the client.

How can Legal Practice Support Assist?

As with all Eclipse software, Touchpoint can be easily integrated with your Proclaim case management system, Accounts system, as well as other third party systems.

If you would like to discuss how to incorporate Eclipse Touchpoint into your Proclaim system, or to discuss general Proclaim development, please do not hesitate to contact enquiries@legalpracticesupport.co.uk for further information.

James Denby is Head of Proclaim Development at Legal Practice Support and possesses in excess of eight years’ experience, both in-house and as an external consultant, in developing legal case management systems.  James is also uniquely in the position of having worked as a Senior Manager within a law firm, and as having conducted his own caseload as an experienced Paralegal.  As a seasoned Proclaim Developer, James understands the requirements of any IT system/workflow/task from the view of the user, as well as from an IT perspective.