Proclaim Development Case Study – Automating Fixed Costs
The Proclaim Development team of Legal Practice Support (LPS) was tasked with automating the fixed costs process for a personal injury department, dealing in low value (below £25,000) claims in Road Traffic Accidents, Employer’s Liability and Occupier’s Liability claims.
What was the Issue?
At the point of instruction, on settling any case the file handler was required to manually prepare a fixed costs schedule based on the details provided in CPR 45, and also to manually insert the disbursements figures. Inevitably, in a fast-moving post-Jackson department which requires fee earners to be focussed on progressing cases, the last thing on fee earner’s minds was dealing with costs. This ultimately led to costly errors arising, including the failure to claim the correct fixed costs, to recover some disbursements, and in significant delay in costs being paid.
Cashflow is integral to any company, and therefore LPS was instructed to automate the fixed costs calculation and recovery process in order to streamline the process, and to minimise errors arising.
LPS developed a system whereby based on the clients damages and selection criteria on case conclusion, the fixed costs were automatically calculated and detailed in a costs schedule, and disclosed to the Defendant. Disbursements were standardised dependant upon the case type and correspondents utilised, so that a file handler would need to consciously ‘opt-out’ of attaching a relevant disbursement voucher and its corresponding details such as value and reference. The process was tied into the accounts system so that incurred disbursements not only automatically flagged within the cost schedule but it also provided an easy checklist for accounts to review along with the physical invoices and the relevant details all in one place.
On approval, the costs schedule was automatically disclosed to the ‘on-record’ paying party and the disbursement invoices were all automatically consolidated into a single document then attached to the cost schedule. If no response was received within specific timescales, the outstanding costs were automatically chased.
As a result of this process, the errors in claiming the correct level of fixed costs were eliminated, and the failure to recover all disbursements incurred was vastly reduced. This was without any significant change in fee earner behaviour and actually reduced the level of time spent by any individual on administrative costs work.
Extension of Process
With the extension of fixed costs proposed to extend to claims of up to £100,000 in the near future, now is the time to ensure your fixed costs processes are up to speed and accurate. Further extension of the process could incorporate links into the accounts system, to auto raise payments (to be approved) to third parties on receipt of settlement monies, or to feed into an enforcement process to ensure an application is lodged for failure by a paying party to raise funds in a timely fashion.
If you would like to discuss how to expand the automation of your fixed costs system, or to discuss general Proclaim development, please do not hesitate to contact firstname.lastname@example.org for further information.
Find Out More
James Denby is Head of Proclaim Development at Legal Practice Support and possesses in excess of eight years’ experience, both in-house and as an external consultant, in developing legal case management systems. James is also uniquely in the position of having worked as a Senior Manager within a law firm, and as having conducted his own caseload as an experienced Paralegal. As such James understands the requirements of any IT system/workflow/task from the view of the user, as well as from an IT perspective.