The legal industry has historically been very resistant to change, with many preferring to sit in an office, using paper files to manage their caseload. The unfortunate reality is, that as every year passes it becomes less and less viable to operate a business in this manner.

The impact of the Coronavirus has demonstrated the importance of law firms embracing legal technologies to assist them in working remotely. This year, many of the more conservative firms, which have been forced to adapt and utilise these technologies, may have noted the benefits of using software, such as Proclaim. These benefits will include improved efficiency and an increase in profits due to legal processes being automated.

Tasks carried out by file handlers which may be administrative in nature can be very costly and time consuming, but are critical to the handling of many legal cases. Repetitive tasks, such as updating clients, manually typing up documents, and trawling through mountains of paperwork can all be avoided through use of legal process automation using a legal case management system such as Proclaim.

A 2015 report from the international management consulting outfit McKinsey & Co identified that significant amounts of time for law firm staff could be automated using RPA technology. They estimated that  69% of time is automatable for paralegals and 23% of time is automatable for Solicitors.


What is RPA Software?

Robotic Process Automation (RPA) software is a type of artificial intelligence, and is the application of technology that allows a company to configure computer software or a “robot”. Software robots can be used to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

Legal process automation could be key in cutting down a large proportion of these time consuming, manual processing tasks. The adoption of software that acts as robotic process automation (RPA) such as Proclaim Case Management Software is essential to maximising profit margins and improving customer service levels.


How Can Proclaim be Developed for Legal Process Automation?

Proclaim is the legal industry’s leading case management software and is the leading software used by Solicitors in many legal departments. The most beneficial feature of Proclaim is that it is extremely flexible and can be developed in many ways. Proclaim can be developed to allow for legal process automation, which can be particularly beneficial for increasing the speed of processing of each case. Using an automated process will assist in saving time for fee earners, allowing them to focus on other, larger complex tasks at hand.

The system can also be developed to allow for automated client updates as the case progresses. This will improve customer satisfaction and save file handlers the time of having to manually update each client.

Proclaim automation can also assist your in house legal team with data collection and data protection compliance using the due diligence automation and GDPR Individual Rights workflow to manage requests and automate their handling. This will aid in reducing cost and assist in compliance with ongoing legislation.

With the right setup, you can ensure that all key reports are scheduled to run automatically and to be disclosed to predefined contacts or locations at specified times. Thus, ensuring you are never missing the information you need to make key business decisions.


How Can Legal Practice Support Assist?

Legal Practice Support can assist with your legal process automation by developing your Proclaim system. We can help your team to eliminate the tedious, administrative, robotic tasks that they may currently spend a lot of their time performing. This means that they can spend more of their time focusing on the more complex issues and settle legal issues more swiftly.

Legal Practice Support are specialists in Proclaim Development solutions and Legal IT. We offer optimisation of your Proclaim system through the development of the software to ensure you are making the most of your system. Development of your system will vastly improve the productivity and efficiency of file handlers and will deliver real financial returns to your firm.

If you would like to discuss how a Proclaim Developer from the LPS team could assist your law firm, please contact us for further information.

James Denby is Head of Proclaim Development at Legal Practice Support and oversees all projects to ensure work is completed to a high standard for all clients. As an experienced Proclaim Developer, James also maintains his own workload, consisting of complex development projects or high priority tasks. He can be contacted via e-mail at, or get in touch with us via our contact form, or by phone on 01204 930234